Terms of Service

1. Introduction

Passa is a ticketing and event distribution platform that allows event organizers to publish events and attendees to purchase tickets digitally.

By using Passa, you agree to these Terms of Service ("Terms"). If you do not agree, please do not use the platform.

2. Tickets and Payments

• • All payments are processed securely through Passa or approved payment partners.
• • Tickets are delivered digitally via your registered email, SMS, or in-app access.
• • Payment delays may occur due to mobile network or provider processing times.

Please contact support if your ticket is not received after a successful charge.

3. Fees

Passa charges fees for use of the platform. By selling tickets or requesting a payout, organizers agree to these fees.

• • Ticket platform fee: 5% of each paid ticket subtotal in total — 2.5% paid by the buyer at checkout, and 2.5% deducted from the organizer’s ticket earnings before they are credited to the organizer’s wallet.
• • Payout fee: When an organizer withdraws funds from their Passa wallet, Payment Provider retains a payout fee. If the withdrawal amount is under GHS 100, the fee is a flat GHS 1. If the withdrawal amount is under GHS 500, the fee is a flat GHS 5. If the withdrawal amount is GHS 500 or more, the fee is a flat GHS 10.
• • The full withdrawal amount is deducted from the organizer’s payout account. The organizer receives the remaining net amount after the payout fee. Payment Provider keeps the payout fee.
• • Third-party payment providers may charge their own settlement or transfer fees separately from Payment Provider’s fees.

Payment Provider may update fee amounts or structure by revising these Terms.

4. Refund Policy

Passa supports refunds so event organizers (creators) can return money to fans when something goes wrong with an event, ticket, or purchase.

Refund decisions for ticket purchases are made by the event organizer, except where Passa confirms a payment or platform error.

• • Organizers may refund fans for cancelled or postponed events, entry issues, duplicate or incorrect charges, or other problems where a refund is appropriate.
• • Fans should contact the event organizer first for ticket refund requests. Passa support may help when a payment or delivery error is on Passa’s side.
• • When an organizer issues a refund through Passa, the refund is paid back to the fan using the original payment method or another method Passa supports, subject to payment-provider rules and processing times.
• • Refunded tickets are cancelled and may no longer be used for entry. Inventory may be returned to the event where applicable.
• • Organizer refunds are funded from the organizer’s available Passa wallet balance or other funds Passa holds for that organizer. If there is not enough balance to cover a refund, the organizer must top up or wait until funds are available before the refund can complete.
• • Passa platform fees already collected on a sale may be non-refundable or only partly refundable, depending on the situation and payment-provider rules. Any refund of fees will be shown in the refund details when applicable.
• • Unless the organizer states a different policy on the event page, sales are otherwise final.

Refund timelines depend on banks, mobile-money networks, and payment partners. Contact support@passa.live if a confirmed refund has not arrived after a reasonable period.

5. Event Responsibility

Passa does not control or run events listed on the platform.

Event organizers are responsible for:

• • Event quality and safety
• • Entry conditions
• • Event changes or cancellations

6. User Responsibility

By using Passa, you agree:

• • To provide accurate information when purchasing tickets
• • Not to duplicate or resell tickets without permission
• • Not to misuse the platform or attempt fraud

7. Data Use

We collect basic information (such as name, phone number, and email) to:

• • Deliver tickets
• • Process payments
• • Provide support

We do not sell your personal data.

8. Service Availability

We aim to keep Passa running smoothly, but we cannot guarantee uninterrupted service due to:

• • Network issues
• • Payment provider delays
• • Maintenance or system updates

9. Limitation of Responsibility

Passa is not responsible for:

• • Issues caused by event organizers
• • Entry disputes at venues
• • Payment provider failures outside our control

10. Changes

We may update these Terms as Passa grows. Continued use of the platform means you accept any updates.

11. Contact

For help or support: