Privacy Policy

1. Information We Collect

When you use Passa, we may collect the following information:

• • Full name
• • Phone number
• • Email address
• • Payment information (processed securely via third-party providers)
• • Event and ticket activity (e.g. purchases, check-ins)
• • Device and usage data (for improving platform performance)

We only collect information necessary to operate the platform.

2. How We Use Your Information

We use your information to:

• • Process ticket purchases and payments
• • Deliver tickets (QR codes via email or SMS)
• • Provide customer support
• • Manage event access and check-ins
• • Improve platform performance and user experience
• • Send important updates about your tickets or events

3. Payments

All payments are processed through trusted third-party payment providers (such as mobile money or card processors).

Passa does not store full payment card details or mobile money PINs.

4. Data Sharing

We do not sell your personal data. We may share limited information only when necessary with:

• • Event organizers (for ticket verification and event management)
• • Payment providers (for transaction processing)
• • Service providers that help us operate Passa (e.g. hosting, messaging services)

5. Data Security

We take reasonable technical and organizational measures to protect your information. However, no system is 100% secure.

6. Your Rights

You have the right to:

• • Request access to your personal data
• • Request correction of incorrect information
• • Request deletion of your data (subject to legal or transactional obligations)

To exercise these rights, contact us at privacy@passa.app.

7. Data Retention

We keep your information only as long as necessary to:

• • Provide services
• • Complete transactions
• • Meet legal or accounting requirements

8. Cookies and Analytics

We use cookies and similar technologies to:

• • Understand how users interact with the platform
• • Improve performance and user experience
• • Track basic analytics (such as page views and clicks)

You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy as Passa grows. Continued use of the platform means you accept any updates.

10. Contact

For questions about your data or this policy: