Refund &
Cancellation Policy

1. All Sales Are Final

All ticket sales are final and non-refundable, except where an event is cancelled by its organiser or a refund is required under applicable law.

Refunds will not ordinarily be issued for changes of plans, inability to attend, late arrival, failure to attend, purchasing the wrong ticket or any other personal circumstances.

Please review the event details, ticket type, date, venue and price carefully before completing your purchase.

2. Event Cancellations

If an organiser cancels an event and it will not take place, eligible ticket holders will be refunded in accordance with applicable law and the arrangements communicated for the event.

Where Passa facilitates the refund:

• • The organiser must confirm the event cancellation.
• • Passa will communicate the refund arrangements to affected ticket holders.
• • Eligible refunds will generally be returned through the original payment method, where reasonably practicable.
• • Refund processing times may vary depending on the payment provider and financial institution.

Organisers are responsible for funding refunds attributable to their events, except where responsibility lies with Passa under applicable law or as otherwise agreed.

3. Postponed or Rescheduled Events

If an event is postponed, rescheduled or moved to another venue, existing tickets may remain valid for the revised arrangements.

A change to an event does not automatically entitle a ticket holder to a refund. However, any refund or other remedy required by applicable law or the event’s stated terms will be honoured.

4. Contact Us

For questions about refunds, cancellations or transactions, contact Passa through the official website or the support details provided on the platform.