Question 1

What is Passa?

Accepted Answer

Passa is a platform that helps you discover events, buy tickets, and connect with creators and communities you love.

Question 2

Do I need an account to buy a ticket?

Accepted Answer

No. You can purchase tickets without creating an account. After your purchase, you'll have the option to create an account to manage your tickets and registrations.

Question 3

What happens if I lose my ticket?

Accepted Answer

You can check your email for your ticket confirmation or contact support for assistance.

Question 4

Is my payment secure?

Accepted Answer

Yes. Passa uses secure payment processing to protect your information and transactions.

Question 5

What should I do if a ticket confirmation is delayed?

Accepted Answer

A short delay can happen because of network or payment processing time. If confirmation does not arrive after a successful charge, fans should contact support with their payment details for quick verification.

Question 6

What happens if an event is cancelled?

Accepted Answer

If an event is cancelled, the organizer's refund policy will apply. You will receive communication regarding any refunds or next steps.

Question 7

How do I enter an event?

Accepted Answer

Simply present your ticket QR code or ticket code at the entrance for verification.

FAQs For Fans